Open to remote roles — Atlanta, GA

Omari Lewis

Customer success · Community operations · Technical support

Remote operations and customer experience professional combining support leadership, community management, technical troubleshooting, product feedback systems, and AI-enabled workflow design. I build scalable documentation, education, and service processes — and translate what customers tell us into product and operational improvements.

Experience Get in touch

Core capabilities

Operations Customer success · Support operations · Escalation management · Process improvement · Remote team workflows

Community Community management · User engagement · Voice of customer · Customer advocacy · Policy enforcement

Enablement Knowledge bases · SOPs · Customer education · Gamified learning · Interactive training resources

Technology Technical troubleshooting · AI-assisted workflows · Product feedback systems · Lua · JavaScript / TypeScript · HTML / CSS

AI & tools ChatGPT · Codex · Claude · Gemini · Cursor · Prompt engineering · Agentic workflows · Adobe Creative Suite

Professional experience

Mobi PCS Hawaiʻi-based wireless carrier · Remote · three roles, promoted twice

Feb 2022 – Jan 2026

Community Liaison / Community Manager

Apr 2025 – Jan 2026

Managed customer-facing community initiatives, improved engagement, and converted recurring user conversations into actionable service and product feedback.
Created documentation, customer education resources, quiz games, gamified learning tools, and interactive experiences that made complex information easier to understand.
Connected customer needs with internal teams by identifying issue patterns, clarifying user impact, and advocating for practical resolutions.

Customer Support Lead

Jan 2024 – Mar 2025

Led day-to-day support operations, escalation handling, workflow coordination, and documentation for a small remote support team.
Standardized support processes and internal resources to improve consistency, speed issue resolution, and strengthen customer outcomes.
Partnered across functions to surface operational gaps, clarify ownership, and improve the handling of complex customer cases.

Customer Support Professional

Feb 2022 – Jan 2024

Delivered high-volume technical support, account troubleshooting, issue resolution, and customer advocacy across remote channels.
Diagnosed customer problems, communicated clear next steps, and maintained ownership through resolution or escalation.

Independent Game Developer & Product Operator Dredwork Studios · Remote

Oct 2025 – Present

Own the complete product lifecycle for independent games, including discovery, systems design, prototyping, testing, release operations, marketing, and post-launch iteration.
Use AI-assisted and agentic development workflows to accelerate production, documentation, quality assurance, and decision-making across multiple products.
Released four titles on Steam and maintain a portfolio of playable web products.
Operate the player support channel end to end — intake, reproduction, resolution, and published response times across Steam, iOS, macOS, and Windows.
Turn player feedback and observed usability issues into prioritized product changes, onboarding improvements, and roadmap decisions.

Lead Game Designer The Donovan's Venom · 501(c)(3) · Remote · Volunteer

Jun 2026 – Present

Lead gameplay systems, progression mechanics, feature balance, and player-experience definition for a Unity-based project.
Translate creative direction into actionable design specifications and playable implementation goals for development collaborators.
Coordinate across design and development functions to evaluate features, resolve ambiguity, and maintain a coherent product experience.

Additional experience

Mod Contractor · ModSquad Dec 2020 – Nov 2021

Remote moderation and community support — enforced platform policies and managed user interactions with consistency and sound judgment.

Customer Service Representative · Minted Oct 2020 – Jan 2021

Resolved e-commerce order, account, and fulfillment issues while maintaining clear communication through a high-volume seasonal period.

Sales Development Representative · Latchel Mar 2020 – Aug 2020

Prospect research, lead qualification, outreach, and customer discovery in a SaaS sales environment.

Technology Sales Fellow · Flockjay 2019

Selected among the top 5% of applicants; completed 200+ hours of training in prospecting, qualification, research, discovery calls, and SaaS sales fundamentals.

Author & Digital Publisher · Independent 2013 – Present

Built and marketed independent publishing products — sold 350+ copies of one work in a month, reached a Top 25 category ranking, and generated 55,000+ Kindle Unlimited pages read.

Selected products

Four titles released and supported on Steam, plus a portfolio of free browser products. Each ships with a demo, a support channel, and an ongoing update commitment.

Bloodweight

Steam

Procedural dynasty simulation

A generational strategy game where decisions compound across a bloodline, with an AI chronicler that writes each run back as narrative history.

Steam → bloodweight.com

A.K.O. — Arrow Keys Only

Steam

One-hand arcade roguelike

An accessible arcade game played entirely with four keys. Nine localizations, full gamepad and Steam Deck support, colorblind-friendly design.

Steam → arrowkeysonly.com

Downer Management

Steam

Workplace management sim

A darkly comic autobattler about running a department through decades of institutional decline. Six departments, eighty-nine skills, four endings.

Steam → downermanagement.com

Dragons Die

Steam

Marblewick · strategy

A quiet strategy game about leading a flight of named dragons out and bringing them home. The most recent release.

Steam → marblewick.com

No Lies Just Love

Free · browser

A dark-comedy strategy game where you program a robot therapist's directive stack, then watch it run the session.

Pines Enlargement 3D

Free · browser

A 3D merge game: plant pines, fuse them into giants, and outlast the season before winter scores the forest.

dred.work

Label & catalogue

Brand identity and catalogue site for the Dredwork publishing label, designed and shipped end to end.

Technical stack

AI ChatGPT · Codex · Claude · Gemini · Cursor · AI-assisted coding · Prompt engineering · Agentic workflows

Programming Lua · JavaScript · TypeScript · Rust · HTML / CSS

Game engines Unity · Love2D · Godot · Defold · Unreal Engine · Solar2D · Bevy · Phaser · Raylib · DragonRuby

Creative Adobe Photoshop · Adobe Illustrator · Adobe Premiere

Let's talk.

Open to remote roles in customer success, support operations, community management, or customer experience. Email reaches me directly and I reply promptly.

hello@hireomari.org github adarkfable.com